Shipping policy

Shipping Policy

Last updated: September 5, 2026

Premium Fashion Accessories is operated by Polkom Europe LTD. We ship fashion and garment accessories to customers across Europe and worldwide.

Order Processing

In-stock products are usually prepared for shipment as quickly as possible after payment confirmation.

Customized and made-to-order products may require additional production time. This includes custom buttons, labels, zippers, elastics, ribbons, metal accessories and other products requiring special colors, sizes, logos, engraving, printing, dyeing, lacquering or individual production.

The estimated production time, where applicable, will be shown on the product page or communicated separately.

Shipping Destinations

We deliver throughout Europe and internationally. Available shipping methods depend on the destination, order size, weight and product type.

Shipping Costs

Shipping costs are calculated and displayed at checkout whenever available.

For unusually large, heavy or special commercial orders, additional shipping arrangements may be required. In such cases, we will contact you before dispatch.

Estimated Delivery Times

Delivery times vary depending on the destination and selected shipping service.

Please note that production time and shipping time are separate. Customized or made-to-order products must first be manufactured before they can be dispatched.

Delivery estimates are provided as guidance and are not guaranteed unless a specific delivery date has been expressly confirmed by us.

Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Customs, Import Duties & Taxes

International orders may be subject to customs clearance, import duties, local taxes or other charges depending on the destination country.

Unless explicitly included in your order or collected at checkout, any applicable import duties, customs fees and local taxes are the responsibility of the customer.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error in your shipping information, please contact us immediately at info@polkom.com.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer where permitted by applicable law.

Delayed or Lost Shipments

Occasionally, shipments may be delayed due to courier operations, customs procedures, weather conditions, public holidays or other circumstances outside our reasonable control.

If your shipment appears to be significantly delayed or lost, please contact us. We will assist you and, where appropriate, contact the carrier to investigate the shipment.

Damaged Shipments

If your parcel arrives visibly damaged, please document the condition of the package and products with photographs and contact us as soon as possible at info@polkom.com.

Please include your order number and photographs so that we can investigate the issue quickly.